Last night I was there with Mimi picking up a few things. You know - rock hard crayons, candy with no recognizable expiration date, irregular Christmas mugs, where Santa's partially painted eyes look like he's had a little too much eggnog - your basic holiday essentials. So when we got in line, there were 27 people in front of me. One cashier. Twenty-seven customers. I had enough time to count several times, so I'm fairly sure of my accuracy.
After I'd been in line a few minutes, the cashier walked out of her little cashier booth to announce to the line,
"I just want everyone to know that we are aware that there is a long line. All the employees can not help you right now because they're in a very important meeting."I asked, " Is the meeting about customer service?"
Which I didn't intend to be really mean, but it kinda stunned her and she went back to her booth, processed one more person's order (only about 22 to go!) and then? She abandoned her post. I'm not kidding.
Holy cow, I thought the crowd was going to turn on me. The dirty looks I got...
Customers started yelling things like "hey! you need some help out here!" and "If no one's here to take the money, does that mean it's free?"
Cause people who shop at the dollar store? We're klassy like that.
She came back after a few minutes with a small army of cashiers. I can only guess that the meeting WAS about customer service. At 7pm. 5 days before Christmas.